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Frequently Asked Questions

General FAQ's

Do you service commercial properties?

Yes we service many commercial properties and have experience with lawn care, garden maintenance, parking lot cleaning and snow removal.  Commercial properties require a special scope of care to keep business appearance up to standard and ensure maintenance activities do not interfere with the operation of the business.

Are you taking new residential customers?

Yes! We are always growing and excited to add new customers to our team.  We can send someone over shortly to provide a free plan and quote for your new service.   Our calendar can become booked at certain times of the year but we have a priority service list that can usually add new accounts within 2-3 weeks or less.

Lawn Care & Maintenance FAQ's

What services are typically included in a lawn care package?

West Coast Lawns provides comprehensive lawn care services throughout Vancouver, North Vancouver, and the surrounding areas, including: complete lawn installation (sod or seed), regular maintenance (mowing, edging, trimming), fertilization programs, aeration and dethatching, overseeding and topdressing, weed control, pest management,  moss removal, irrigation system installation and maintenance, seasonal cleanup (spring and fall), and lawn renovation and repair.

We offer both one-time services and ongoing maintenance packages tailored to your lawn's specific needs and your budget. All our services use professional-grade equipment and environmentally responsible products.

Can I customize my lawn maintenance plan?

Yes, you can! Contact us today to discuss your needs and budget.

What lawn pests are common in Vancouver and how do I control them?

Common lawn pests in Vancouver include:

European Chafer Beetles: These grubs feed on grass roots from late summer through spring. Signs include brown patches and disturbed turf from birds and animals digging for grubs. Control with nematode applications in July/August when soil temperatures are warm.

Crane Fly Larvae (Leatherjackets): These feed on grass roots in fall and spring. Look for thin, patchy areas and birds feeding on your lawn. Apply beneficial nematodes in early fall for best control.

For both pests, maintaining a thick, healthy lawn through proper fertilization, aeration, and overseeding is your best defense. Our integrated pest management program uses environmentally responsible methods to control these common Vancouver lawn pests.

What’s the best way to prepare my lawn for winter on the West Coast?

Fall aeration, overseeding, and a final fertilizer treatment are key. Keeping leaves off your lawn also helps prevent mold and moss buildup during the rainy season.

Why does moss grow in my lawn so easily on the West Coast?

Our mild, wet climate is perfect for moss growth, especially in shaded or compacted areas. Regular aeration, overseeding, and balanced fertilization help your grass outcompete moss naturally.

When is the best time to fertilize my lawn in the Lower Mainland?

Spring and fall are ideal. A slow-release fertilizer in early spring helps grass recover after winter, and a fall application strengthens roots before the colder months.

How do I maintain my new lawn?

Maintaining a new lawn is very important.  The first step is to mow it as soon as it is at the height you want to maintain it.  Do not let it grow 5-6 inches tall and then mow it down to 1.5 inches, this is very unhealthy for the grass plants.  First tug at the corners of the sod that has been laid.  It should be slightly rooted (attached) to the soil beneath after about 7 days (during the growing season).  Once it is starting to root you should mow the grass but only trim off the very tips of the grass blades.  The rule for cutting is never remove more than 1/3 of the grass blade.  New grass will grow very aggressively in the summer so it may require mowing more than once per week.  Also watering will be very important.  Water daily until the roots are established and then slowly reduce the frequency (and increase the duration).  When watering it is important to water deeply into the soil beneath the turf.

Which is better for a new lawn - seed or sod?

There are different benefits to both options.  With sod, there is more immediate solution, and it can be installed year-round.  Seed is a little more cost effective; however, does not give the reliable instant results that pre grown turf would provide.  If you plan on using seed, the lawn will need daily attention for several weeks to water the new seeds.  Plan on being patient for the seed to come in, gentle on it as it first establishes and water it daily.  Seed would not be recommended if you lawn is to be heavily trafficked by pets, pedestrians or other use while it is becoming established.

Why choose West Coast Lawns for my lawn maintenance?

What makes West Coast Lawns different from other lawn care companies in Vancouver?

West Coast Lawns stands out in Vancouver's lawn care industry through our:

Local expertise: Our team has extensive knowledge of Vancouver's unique climate, soil conditions, and grass varieties that thrive in our region.

Customized approach: We don't offer one-size-fits-all packages. Each lawn receives a personalized care plan based on its specific conditions and your goals.

Sustainable practices: We emphasize environmentally responsible methods that build long-term soil and lawn health while minimizing ecological impact.

Comprehensive services: From installation to ongoing maintenance, we handle every aspect of lawn care with our own trained staff (no subcontractors).

Transparent communication: We provide detailed service reports, regular lawn assessments, and clear pricing without hidden fees.

Satisfaction guarantee: We stand behind our work with a commitment to your complete satisfaction on every service we provide.

Choose West Coast Lawns for a healthier, more beautiful lawn and an exceptional service experience from a company that truly understands Vancouver lawns.

Yard & Garden Maintenance FAQ's

What services are included in yard maintenance?

Our yard maintenance covers mowing, edging, weeding, pruning, leaf cleanup, and general upkeep to keep your property looking neat and well cared for. We also offer seasonal services like mulching, garden bed cleanups, and hedge trimming. Learn more about our lawn maintenance and hedge trimming services.

Do you provide yard maintenance year-round?

Yes. In addition to regular mowing and care during spring and summer, we offer fall cleanups to prepare your yard for winter and spring services to get your garden and lawn ready for the growing season. Pairing this with our lawn maintenance ensures your property looks great all year long.

Can you handle large yard cleanups or overgrown properties?

Absolutely. Whether your yard just needs light upkeep or a complete makeover after being neglected, our team can clear out overgrowth, trim back hedges, and restore your outdoor space to a healthy, maintained condition. If you’re tackling bigger projects, you may also benefit from our garden and yard maintenance services.

Do you bring your own tools and equipment?

Yes, we bring all the professional tools, equipment, and supplies needed to complete the job. You won’t need to worry about providing anything. For more specialized care, such as hedge trimming, we also bring the proper tools to ensure precise, safe work.

How often should I schedule yard maintenance?

Most clients choose weekly or bi-weekly visits during the growing season to keep things tidy, while monthly or seasonal cleanups work well for those who just need occasional help. We can customize a plan based on your property’s needs. If your focus is mainly the lawn, our lawn maintenance service might be a great fit.

Lawn Alternatives FAQ's

What are lawn alternatives and why should I consider them for my Canadian property?

Lawn alternatives are ground covers and plants that replace traditional turfgrass while providing similar aesthetic and functional benefits. For Canadian homeowners, these alternatives offer several compelling advantages. They typically require less water than conventional lawns—a significant benefit during our dry summer months. Many options need minimal mowing, reducing both your maintenance time and carbon emissions from gas-powered equipment.

In our Canadian climate, well-chosen alternatives can outperform traditional grass, especially in challenging conditions like deep shade or poor soil. Native plant alternatives also support local wildlife and pollinators, contributing to biodiversity. The David Suzuki Foundation notes that lawn alternatives can significantly reduce water usage while creating more resilient outdoor spaces that withstand our extreme seasonal changes—from summer heat to winter freezes.

Which lawn alternatives perform best in different Canadian regions and conditions?

The best lawn alternatives depend on your specific region and site conditions. The lawn care specialists at West Coast Lawns and Gardens can suggest which lawn alternative will work best for your property.

How do I successfully transition from my existing lawn to an alternative ground cover?

The most successful transitions happen gradually rather than all at once. Begin by carefully removing existing sod from your test area, then prepare the soil properly—this typically involves adding compost to improve soil structure and nutrients.

For most ground covers, follow specific spacing guidelines when planting to allow for proper growth and coverage. During the establishment period (usually the first growing season), consistent watering is crucial until plants develop strong root systems. Applying a light layer of mulch between plants helps suppress weeds while your alternative ground cover fills in.

What maintenance requirements can I expect with lawn alternatives compared to traditional grass?

While traditional lawns typically demand weekly mowing, frequent watering, fertilization, and weed control, most lawn alternatives require significantly less attention. Depending on your chosen alternative, you might eliminate mowing entirely or reduce it to just 1-2 times per year for some ground covers.

Water requirements vary by plant type but are generally much lower than conventional grass. For example, established thyme lawns in most Canadian regions need watering only during extended dry periods, while traditional lawns often require irrigation several times weekly during summer months.

Fertilization needs also decrease substantially. Many native ground covers thrive without additional fertilizers once established. Weed management differs too—while initial establishment might require diligent weeding, most dense ground covers naturally suppress weeds once they've filled in completely. Most lawn alternatives reach a maintenance "sweet spot" after 2-3 years, when they're fully established and require minimal intervention beyond occasional attention to edges and sparse areas.

Are there specific lawn alternatives that work better for challenging situations like high traffic areas, pet zones, or shady spots?

Absolutely! For high-traffic areas, consider tough ground covers like microclover, which withstands foot traffic while staying green through summer heat. Creeping thyme varieties, particularly woolly thyme and red creeping thyme, also hold up well to moderate foot traffic while releasing a pleasant fragrance when stepped on.

For households with dogs, look to sturdy options like buffalo grass or a mix of fescues and microclover, which resist damage from pet activities better than delicate ground covers.

Shady locations, which challenge traditional grass, are perfect for alternatives like sweet woodruff, barren strawberry, or various sedge species. These thrive in low-light conditions where grass struggles.

For extremely dry areas or xeriscaping projects, consider white clover, which stays green with minimal water, or ornamental grasses like blue fescue that create visual interest with almost no irrigation once established. Mixing several compatible species for challenging areas to increase resilience—if one species struggles, others can fill in to maintain coverage.

The professionals at West Coast Lawns & Gardens can help recommend the best lawn alternative for your area.

Landscape Lighting FAQ's

What if I’m not sure what style of lighting I want?

Choosing the right landscape lighting can be tricky—you want to see how it looks in your yard before making a commitment. That’s why West Coast Lawns and Gardens offers a simple “Try Before You Buy” process:

Consultation & Design – The team will meet with you to understand your goals, whether it’s highlighting a garden feature, lighting a pathway, or creating ambiance for entertaining. They’ll design a layout that suits your property.

Temporary Installation – Before you purchase, West Coast Lawns and Gardens will install the recommended lights on a trial basis. This allows you to see exactly how the fixtures look at night in your own yard.

Live Demonstration – Once the lights are set up, you can walk through your property in the evening to see how the illumination transforms your space. Adjustments can be made if needed—more lights, different angles, or alternative fixtures.

Decision Time – If you love the results, you can move forward with a full installation. If not, no problem—the trial system is removed with no obligation to buy

Is there a warranty on the lighting?

Yes. The fixtures and transformers typically come with manufacturer warranties (often 5 years or longer on LEDs). West Coast Lawns and Gardens also stands behind their installation, so you can feel confident in your investment.

Is it safe to have electrical fixtures installed outdoors?

Yes. All lighting systems are installed using low-voltage wiring that is safe for outdoor use and complies with electrical codes. Proper installation ensures long-term safety and reliability.

Will outdoor lights increase my electricity bill?

Not by much. Modern landscape lighting typically uses low-voltage LED fixtures that consume very little power. You’ll get beautiful illumination without a noticeable spike in energy costs.

How well does landscape lighting hold up in our rainy West Coast climate?

West Coast Lawns and Gardens uses professional-grade, weather-resistant fixtures designed to handle heavy rain and damp conditions. The wiring and connections are also installed with waterproofing in mind, so you can count on reliable performance year-round.

Hedge Trimming FAQ's

Can a hedge-cutting service also provide maintenance services like fertilization or pest control?

Where many companies provide an hourly rate for service, our customers receive a guaranteed fixed price to take care of all their services.  This cost certainty allows our customers to be confident that we will provide great service on a guaranteed budget.  Most customers are on a fixed monthly plan with the average cost for service being between $300 and $600 per month depending on the property.

Is there a particular time of year when hedge cutting is best?

The timing of hedge trimming in Vancouver, Canada varies by season and hedge type. Spring is ideal for light shaping after flowering has occurred. Summer calls for regular maintenance trimming at consistent intervals to maintain shape and control growth.

Fall is the time for heavier pruning, but it's best to complete this after October 1st to avoid stimulating new growth that won't harden off before winter. Winter trimming should be minimal and weather-dependent, as harsh conditions can damage freshly cut branches.

For specific hedge varieties, timing differs slightly: - Cedar hedges benefit from regular trimming throughout the growing season - Flowering hedges like lilac should be trimmed after they've finished blooming - Privet hedges typically need trimming twice annually, in spring and late summer - Yew hedges generally require only one annual trimming

Remember that local climate variations across Canadian provinces may require adjustments to this schedule. In coastal areas like British Columbia, the milder climate may allow for a longer trimming season than in the Prairie provinces.

How often should hedges be trimmed?

First you must identify the type of hedge that you want to trim.  This will dictate your ability to cut it back and how much of a reduction is necessary.  Some plants will endure a heavy cut and others need to be treated more delicately.  Once you know what plant you are dealing with, use sharp, well maintained trimming tools to cut the plant back.  You should cut the plant back to where it has space to grow for the next year.  Then you can maintain the hedge at that size each year and keep the plant healthy by not removing too much plant material.

What are the proper techniques for trimming different types of hedges?

Different hedge varieties require specific trimming approaches to maintain their health and appearance. For cedar hedges for example, which are among the most common in Canada, trim only the soft, green growth and avoid cutting into the woody stems, as they won't regenerate. Maintain a slight taper with the base wider than the top to ensure sunlight reaches all parts of the hedge.

Yew hedges require careful handling as they're poisonous—always wear gloves and eye protection. They can be cut back more severely than cedars since they'll regenerate from old wood, making them forgiving for beginners.

For all hedge types, make clean cuts at a slight angle to prevent water from pooling on cut surfaces, which can lead to disease. Always step back periodically while trimming to ensure you're maintaining an even, balanced shape throughout the hedge.

Pressure Washing FAQ's

How often should my property be pressure washed?

Most West Coast properties benefit from an annual pressure washing service, though homes located near the ocean, surrounded by heavy tree cover, or exposed to frequent rainfall and damp conditions may require it more often to prevent the buildup of salt, moss, algae, and grime.

Do you remove moss, algae, and mildew?

Yes, our pressure washing solutions effectively remove moss, algae, and mildew.

Is pressure washing safe for my home’s siding?

Yes—we use the right pressure and techniques for safe cleaning of your home's siding. 

What surfaces can you pressure wash?

We clean driveways, patios, decks, siding, and more.

Get Started with Westcoast Lawns & Gardens

Keep your property looking its best year-round. From lawn care to lighting, lawn alternatives to pressure washing, West Coast Lawns and Gardens has you covered. Contact us today to get started.